Payment & Refund

Payments for Frozen Meadow Atelier services are collected according to the quote confirmed before work begins on frozen-meadow.world.

• Frozen Meadow Atelier wrote the payment notes for this site separately from other service tracks — confirm fit via desk@this site.
• Accepted methods are confirmed by email from desk@this site and may include card or local transfer depending on France norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact desk@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Lille unless otherwise stated.

Guests booking shoe work through frozen-meadow get plain intake steps using honest lead times rather than same-day promises when the bench is full. Established 2017, still owner-run Desk near 158 Rue de Béthune.

Most payment start with a short written brief at Frozen with clear tickets so handoffs stay consistent. Ticket codes stay local to this Lille bench.